We endeavour to provide our clients with the best service at all times. However, if you have a complaint please let us know as soon as possible, by telephone or in writing.
If you wish to make a complaint by telephone we will make a note of the details of your complaint and what you would like as a remedy. We will attempt to resolve matters with you on the telephone if you wish; alternatively you may prefer to write about your complaint (see below). If following our discussion you are satisfied, we will record this as the outcome. You may also wish to make a note of the same.
If your complaint is not resolved over the telephone or if you do not wish to make a telephone complaint, please write to us ensuring you include the following details-
Please email to: clerks@stdc.uk
We will acknowledge your complaint within 3 working days. We will thereafter reply to your letter within 21 days. If that is not possible you will be given a date by which we will reply.
We hope that you will use this procedure. If the complaint, having been replied to, is still unsatisfied or remains unresolved after 21 days, the matter can be referred to the Legal Ombudsman (Office for Legal Complaints).
The full list of who has a right to complain to LeO is available on their website-Legal Ombudsman
Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ. Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Web: Legal Ombudsman
You must complain to the Legal Ombudsman either within six years of your barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain
Any reference to the Ombudsman must be made within 6 months of the final response or last contact from Chambers.
The LeO contains a decision data on its website which shows providers that received an ombudsman’s decision in the previous 12 months. In each case, the data shows whether LeO required the provider to give the consumer a remedy. The link to the decision data on LeO’s website- Data Centre
The Bar Standards Board’s (BSB) Barristers’ Register shows (1) who has a current practising certificate, and (2) whether a barrister has any disciplinary findings, which are published on the Barristers’ Register. The link to the Barristers’ Register page on the BSB’s website- For barristers & legal professionals
You can also VISIT to: Bar Standards Board